Resolved
At 28th of August 2026 at approx. 10:10 AM CET a broken Network Device sent faulty information into a network backbone. That led to an interruption of AEB services for a few seconds.
The device was immediately isolated (and later removed) and the network worked normally again. Due to the interruption a few customer specific services and mainly database connections disconnected and had to be restored. They are working normally since approx 11 AM CET. Common services continued working as soon as the network was functioning normally again.
Posted Aug 28, 2026 - 12:00 CEST
This incident affected: Customs Management (Export Filing: ATLAS (DE), Import Filing: ATLAS (DE), Customs Management (ICI), Customs Broker Integration, Customs Inventory Management, EMCS Filing, Origin & Preferences, Product Classification, Supplier Declaration Exchange), Trade Compliance Management (Compliance Screening, Export Controls, License Management, Risk Assessment), Logistics & Supply Chain (Carrier Connect, Logistics Cost Management, Visibility & Collaboration Platform, Freight Cost Management, Warehouse Management Software (nXt), Transport Management Software (nXt), Carrier Select), AEB Home & AEB Self-Services (AEB Community, AEB Documentation Center, AEB Download Center, AEB Help Center, AEB Home, Access management), and Technical components (Document Service).