Unable to login to AEB error
Investigating - We are currently experiencing issues where customers are unable to log into AEB engines, we are currently investigating this with highest priority and will update this page when we have further developments
Sep 09, 2026 - 10:18 CEST
Uptime over the past 90 days. View historical uptime.
Customs Management Major Outage
90 days ago
99.95 % uptime
Today
Export Filing: ATLAS (DE) Major Outage
90 days ago
99.95 % uptime
Today
Import Filing: ATLAS (DE) Major Outage
90 days ago
99.95 % uptime
Today
Customs Management (ICI) Major Outage
90 days ago
99.94 % uptime
Today
Customs Broker Integration Major Outage
90 days ago
99.94 % uptime
Today
Customs Inventory Management Major Outage
90 days ago
99.94 % uptime
Today
EMCS Filing Major Outage
90 days ago
99.95 % uptime
Today
Origin & Preferences Major Outage
90 days ago
99.95 % uptime
Today
Product Classification Major Outage
90 days ago
99.95 % uptime
Today
Supplier Declaration Exchange Major Outage
90 days ago
99.95 % uptime
Today
Trade Compliance Management Major Outage
90 days ago
99.95 % uptime
Today
Compliance Screening Major Outage
90 days ago
99.95 % uptime
Today
Export Controls Major Outage
90 days ago
99.95 % uptime
Today
License Management Major Outage
90 days ago
99.95 % uptime
Today
Risk Assessment Major Outage
90 days ago
99.95 % uptime
Today
Logistics & Supply Chain Major Outage
90 days ago
99.95 % uptime
Today
Carrier Connect Major Outage
90 days ago
99.94 % uptime
Today
Logistics Cost Management Major Outage
90 days ago
99.95 % uptime
Today
Visibility & Collaboration Platform Major Outage
90 days ago
99.95 % uptime
Today
Freight Cost Management Major Outage
90 days ago
99.95 % uptime
Today
Warehouse Management Software (nXt) Major Outage
90 days ago
99.95 % uptime
Today
Transport Management Software (nXt) Major Outage
90 days ago
99.95 % uptime
Today
Carrier Select Major Outage
90 days ago
99.95 % uptime
Today
AEB Home & AEB Self-Services Operational
90 days ago
100.0 % uptime
Today
AEB Community Operational
90 days ago
100.0 % uptime
Today
AEB Documentation Center Operational
90 days ago
100.0 % uptime
Today
AEB Download Center Operational
90 days ago
100.0 % uptime
Today
AEB Help Center Operational
90 days ago
100.0 % uptime
Today
AEB Home Operational
90 days ago
100.0 % uptime
Today
Access management Operational
90 days ago
100.0 % uptime
Today
Technical components Operational
90 days ago
100.0 % uptime
Today
Document Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Zollseitige Wartungsarbeiten ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES) Sep 12, 2026 14:00 - Sep 13, 2026 00:00 CEST

Sehr geehrte Damen und Herren,

der Informationstechnikzentrum Bund in Frankfurt (ITZBUND) informiert uns gerade über folgende Wartungsarbeiten:

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Typ: Wartungsarbeiten

Land: Deutschland

Beginn Datum - Zeit: 12.09.2026 14:00 Uhr

Ende Datum - Zeit: 12.09.2026 23:59 Uhr

Verfahren: ATLAS Einfuhr*, EAS, Versand (NCTS), Ausfuhr (AES)**, IMPOST, WKS

Masterticket: INC000007452899

Dienststellen: alle

* Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.

** Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.) bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.

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Mit freundlichen Grüßen

Ihr Service & Support-Team der AEB
Posted on Sep 02, 2026 - 14:39 CEST

Sep 9, 2026

Unresolved incident: Unable to login to AEB error.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Interruption of ICI and Carrier Connect services
Resolved - The 500 internal server error issues have been resolved. Services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Sep 7, 15:01 CEST
Investigating - We are currently investigating disruptions affecting the Customs Management and Carrier Connect services. Our teams are treating this as the highest priority and are working to restore normal service as quickly as possible.

We will provide further updates on this status page as more information becomes available.
Sep 7, 14:43 CEST
Interruption of Mail services caused by Microsoft issue
Resolved - Microsoft resolved the Exchange Online issue over the weekend. Deferred emails are now being processed and delivered normally.
Sep 7, 08:31 CEST
Update - We are seeing improvement in the issue affecting deferred emails, and impacted customers should begin receiving previously delayed messages.
Microsoft appears to be resolving the underlying issue on a per-tenant basis within Exchange Online. As a result, recovery timing may vary between customers and is outside of AEB’s direct control.
We are continuing to monitor the situation and are awaiting full confirmation from Microsoft that the issue has been completely resolved.
Sep 4, 16:27 CEST
Monitoring - We have identified an issue caused by Microsoft which is disrupting exchange online and therefore emails sent from AEB to customers, this is being investigated by Microsoft currently and this status page will be updated when we receive further information.
Sep 4, 14:53 CEST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Sep 3, 2026

Zollseitige Wartungsarbeiten ATLAS Versand (NCTS)
Completed - The scheduled maintenance has been completed.
Sep 3, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 07:00 CEST
Scheduled - Sehr geehrte Damen und Herren,

der Informationstechnikzentrum Bund in Frankfurt (ITZBUND) informiert uns gerade über folgende Wartungsarbeiten:

-------------------------------------------------------------------------------------------------------------------
Typ: Wartungsarbeiten

Land: Deutschland

Beginn Datum - Zeit: 03.09.2026 07:00 Uhr

Ende Datum - Zeit: 03.09.2026 08:00 Uhr

Verfahren: ATLAS Versand (NCTS)

Masterticket: INC000007451925

Dienststellen: alle

------------------------------------------------------------------------------------------------------------------

Mit freundlichen Grüßen

Ihr Service & Support-Team der AEB
Sep 2, 13:53 CEST

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Verzögerungen im ATLAS Nachrichtenverkehr Versand (NCTS)
Resolved - Nach Rückmeldung vom Informationstechnikzentrum Bund (ITZBUND) konnte die Störung behoben werden.

Der Nachrichtenverkehr im IT- Verfahren ATLAS Versand steht wieder verzögerungsfrei zur Verfügung.
Sep 1, 14:25 CEST
Identified - Wir haben nun die folgende offizielle Rückmeldung vom Informationstechnikzentrum Bund (ITZBUND) erhalten:

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Guten Tag,

derzeit kommt es im IT- Verfahren ATLAS Versand zu Verzögerungen im Nachrichtenverkehr.

Die Masterticketnummer lautet: INC000007451925

An der Behebung der Störung wird mit Hochdruck gearbeitet.

Wir informieren Sie, sobald die Probleme behoben sind.

Wir bitten um Ihr Verständnis.

-------------------------------------------------------------------------------------------------------------------------------------------------------------
Sep 1, 11:23 CEST
Investigating - Sehr geehrte Damen und Herren,

unsere interne Überwachung hat vereinzelt Verzögerungen im ATLAS Nachrichtenverkehr Versand (NCTS) festgestellt.

Wir stehen mit dem Informationstechnikzentrum Bund (ITZBUND) in Frankfurt in Kontakt. Eine offizielle Stellungnahme mit der Masterticketnummer für das Notfallverfahren liegt uns bislang nicht vor.

Sobald uns neue Informationen vorliegen, werden wir Sie über die Statusseite umgehend informieren.
Sep 1, 11:01 CEST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Interruption of AEB services (resolved)
Resolved - At 28th of August 2026 at approx. 10:10 AM CET a broken Network Device sent faulty information into a network backbone. That led to an interruption of AEB services for a few seconds.
The device was immediately isolated (and later removed) and the network worked normally again. Due to the interruption a few customer specific services and mainly database connections disconnected and had to be restored. They are working normally since approx 11 AM CET. Common services continued working as soon as the network was functioning normally again.
Aug 28, 12:00 CEST

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

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