Interruption of ICI and Carrier Connect services

Incident Report for AEB Cloud

Resolved

The 500 internal server error issues have been resolved. Services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Posted Sep 07, 2026 - 15:01 CEST

Investigating

We are currently investigating disruptions affecting the Customs Management and Carrier Connect services. Our teams are treating this as the highest priority and are working to restore normal service as quickly as possible.

We will provide further updates on this status page as more information becomes available.
Posted Sep 07, 2026 - 14:43 CEST
This incident affected: Trade Compliance Management (Compliance Screening), Logistics & Supply Chain (Carrier Connect), and Customs Management (Customs Management (ICI), Customs Broker Integration, Customs Inventory Management).