Help Center Maintenance | Wartungsarbeiten am Help Center
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2026 - 10:03 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 14, 2026 10:00 - Nov 16, 2026 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2026 - 10:00 CET
Scheduled - Our Help Center is temporarily unavailable due to scheduled maintenance. We are working to restore the service as soon as possible.

Thank you for your understanding!
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Unser Help Center ist aufgrund planmäßiger Wartungsarbeiten vorübergehend nicht verfügbar. Wir arbeiten daran, den Service schnellstmöglich wieder bereitzustellen.

Weitere Informationen finden Sie hier.

Vielen Dank für Ihr Verständnis!
Nov 14, 2026 10:00 - Nov 16, 2026 06:00 CET
Uptime over the past 90 days. View historical uptime.
Customs Management Operational
Export Filing: ATLAS (DE) Operational
Import Filing: ATLAS (DE) Operational
Customs Management (ICI) Operational
Customs Broker Integration Operational
Customs Inventory Management Operational
EMCS Filing Operational
Origin & Preferences Operational
Product Classification Operational
Supplier Declaration Exchange Operational
Trade Compliance Management Operational
Compliance Screening Operational
Export Controls Operational
License Management Operational
Risk Assessment Operational
Logistics & Supply Chain Operational
Carrier Connect Operational
Logistics Cost Management Operational
Visibility & Collaboration Platform Operational
Freight Cost Management Operational
Warehouse Management Software (nXt) Operational
Transport Management Software (nXt) Operational
Carrier Select Operational
AEB Home & AEB Self-Services Under Maintenance
AEB Community Operational
AEB Documentation Center Operational
AEB Download Center Operational
AEB Help Center Under Maintenance
AEB Home Operational
Access management Operational
Technical components Operational
Document Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AEB Data Center / AEB Rechenzentrum Nov 15, 2026 06:00-22:00 CET

Due to internal maintenance works, the AEB Data Center will be temporary not available on: Sunday, 15.11.2026 from 06:00 to 22:00 hrs (CET)

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Aufgrund von geplanten Wartungsarbeiten wird Ihnen das AEB-Rechenzentrum am Sonntag, den 15.11.2026 von 06:00 bis 22:00 Uhr teilweise nicht zur Verfügung stehen. Die Ticketnummer zur Eröffnung des Notfallverfahrens an diesem Tag lautet: "INC000007522606"
Posted on Nov 09, 2026 - 15:58 CET

AEB Data Center / AEB Rechenzentrum Nov 22, 2026 06:00-22:00 CET

Due to internal maintenance works, the AEB Data Center will be temporary not available on: Sunday, 22.11.2026 from 06:00 to 22:00 hrs (CET)

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Aufgrund von geplanten Wartungsarbeiten wird Ihnen das AEB-Rechenzentrum am Sonntag, den 22.11.2026 von 06:00 bis 22:00 Uhr teilweise nicht zur Verfügung stehen. Die Ticketnummer zur Eröffnung des Notfallverfahrens an diesem Tag lautet: "INC000007522606"
Posted on Nov 09, 2026 - 16:00 CET

Nov 14, 2026

Unresolved incident: Help Center Maintenance | Wartungsarbeiten am Help Center.

Nov 13, 2026

Microsoft Service Disruption / Aktuelle Störung bei Microsoft
Resolved - This incident has been resolved.
Nov 13, 14:02 CET
Update - We are continuing to work on a fix for this issue.
Nov 13, 14:01 CET
Identified - Microsoft is currently experiencing service disruptions. As a result, emails may be delayed or may not be delivered at all.
To report issues or create support tickets, please contact us by phone or raise your request via our Help Center.
Thank you for your understanding!
__________________________________________________________________________________
Aktuell kommt es zu Störungen bei Microsoft. Dadurch können E-Mails derzeit verzögert oder möglicherweise gar nicht zugestellt werden.
Bei Störungen oder zur Erstellung von Support-Tickets bitten wir Sie, uns telefonisch oder über unseren Help Center zu kontaktieren.
Vielen Dank für Ihr Verständnis!
Nov 13, 10:43 CET

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Zollseitige Wartungsarbeiten ATLAS Einfuhr
Completed - The scheduled maintenance has been completed.
Nov 10, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 07:00 CET
Scheduled - Sehr geehrte Damen und Herren,

der Informationstechnikzentrum Bund in Frankfurt (ITZBUND) informiert uns gerade über folgende Wartungsarbeiten:

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Typ: Wartungsarbeiten

Land: Deutschland

Beginn Datum - Zeit: 10.11.2026 07:00 Uhr*

Ende Datum - Zeit: 10.11.2026 09:00 Uhr

Verfahren: ATLAS Einfuhr

Masterticket: INC000007527279

Dienststellen: alle

*Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.

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Mit freundlichen Grüßen

Ihr Service & Support-Team der AEB
Nov 6, 17:09 CET

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Short-term maintenance work in the AEB data center for Customs Management (ICI)
Completed - The scheduled maintenance has been completed.
Nov 6, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 CET
Scheduled - Urgent maintenance work as from 10 p.m.

From 06/11/2026, 22:00 until approximately 06/11/2026, 23:00, short-term urgent maintenance work for Customs Management will take place. During this time, message exchange with the customs authorities will not be possible.
Nov 6, 14:44 CET

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Zollseitige Wartungsarbeiten ATLAS Einfuhr
Completed - The scheduled maintenance has been completed.
Nov 3, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 07:00 CET
Scheduled - Sehr geehrte Damen und Herren,

der Informationstechnikzentrum Bund in Frankfurt (ITZBUND) informiert uns gerade über folgende Wartungsarbeiten:

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- Typ: Wartungsarbeiten

- Land: Deutschland

- Beginn Datum - Zeit: 03.11.2026 07:00 Uhr

- Ende Datum - Zeit: 03.11.2026 08:00 Uhr

- Verfahren: ATLAS Einfuhr
- Masterticket: INC000007515620

- Dienststellen: alle

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Mit freundlichen Grüßen

Ihr Service & Support-Team der AEB
Oct 30, 17:22 CET

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Short-term maintenance work in the AEB data center for Customs Management (ICI)
Completed - The scheduled maintenance has been completed.
Oct 31, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 10:00 CET
Scheduled - Urgent maintenance work as from 10 a.m. CET

From 31/10/2026, 10:00 until approximately 31/10/2026, 11:00, short-term urgent maintenance work for Customs Management will take place. During this time, message exchange with the customs authorities will not be possible.
Oct 30, 10:27 CET
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