AEB Data Center / AEB Rechenzentrum
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 2026 - 06:00 CEST
Scheduled - Due to internal maintenance works, the AEB Data Center will be temporary not available on: Sunday, 20.09.2026 from 06:00 to 22:00 hrs (CET)

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Aufgrund von geplanten Wartungsarbeiten wird Ihnen das AEB-Rechenzentrum am Sonntag, den 20.09.2026 von 06:00 bis 22:00 Uhr teilweise nicht zur Verfügung stehen. Die Ticketnummer zur Eröffnung des Notfallverfahrens an diesem Tag lautet: "INC000007469035"
Sep 20, 2026 06:00-22:00 CEST
Uptime over the past 90 days. View historical uptime.
Customs Management Under Maintenance
Export Filing: ATLAS (DE) Under Maintenance
Import Filing: ATLAS (DE) Under Maintenance
Customs Management (ICI) Under Maintenance
Customs Broker Integration Under Maintenance
Customs Inventory Management Under Maintenance
EMCS Filing Under Maintenance
Origin & Preferences Under Maintenance
Product Classification Under Maintenance
Supplier Declaration Exchange Under Maintenance
Trade Compliance Management Under Maintenance
Compliance Screening Under Maintenance
Export Controls Under Maintenance
License Management Under Maintenance
Risk Assessment Under Maintenance
Logistics & Supply Chain Under Maintenance
Carrier Connect Under Maintenance
Logistics Cost Management Under Maintenance
Visibility & Collaboration Platform Under Maintenance
Freight Cost Management Under Maintenance
Warehouse Management Software (nXt) Under Maintenance
Transport Management Software (nXt) Under Maintenance
Carrier Select Under Maintenance
AEB Home & AEB Self-Services Under Maintenance
AEB Community Under Maintenance
AEB Documentation Center Under Maintenance
AEB Download Center Under Maintenance
AEB Help Center Under Maintenance
AEB Home Under Maintenance
Access management Under Maintenance
Technical components Under Maintenance
Document Service Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AEB Data Center / AEB Rechenzentrum Sep 27, 2026 06:00-22:00 CEST

Due to internal maintenance works, the AEB Data Center will be temporary not available on: Sunday, 27.09.2026 from 06:00 to 22:00 hrs (CET)

______________________________

Aufgrund von geplanten Wartungsarbeiten wird Ihnen das AEB-Rechenzentrum am Sonntag, den 27.09.2026 von 06:00 bis 22:00 Uhr teilweise nicht zur Verfügung stehen. Die Ticketnummer zur Eröffnung des Notfallverfahrens an diesem Tag lautet: "INC000007469035"
Posted on Sep 16, 2026 - 09:16 CEST

Sep 20, 2026

Unresolved incident: AEB Data Center / AEB Rechenzentrum.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Short-term maintenance work in the AEB data center for Customs Management (Prod1ici)
Completed - The scheduled maintenance has been completed.
Sep 18, 22:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 CEST
Scheduled - Urgent maintenance work as from 22.00 p.m.

From 18/09/2026, 22:00pm until approximately 18/09/2026, 22:30pm, short-term urgent maintenance work for Customs Management will take place. During this time, message exchange with the customs authorities will not be possible.
Sep 17, 14:56 CEST

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Short-term maintenance work in the AEB data center for Carrier Connect (PROD1, PROD2)
Completed - The scheduled maintenance has been completed.
Sep 13, 12:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 12:00 CEST
Scheduled - From 13/09/2026, 12:00pm CEST until approximately 12:30pm CEST, short-term urgent maintenance work for Carrier Connect will take place. During this time, the applications are not available.
Sep 11, 14:49 CEST
Zollseitige Wartungsarbeiten ATLAS Einfuhr, EAS, Versand (NCTS), IMPOST, WKS und Ausfuhr (AES)
Completed - The scheduled maintenance has been completed.
Sep 13, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 14:00 CEST
Scheduled - Sehr geehrte Damen und Herren,

der Informationstechnikzentrum Bund in Frankfurt (ITZBUND) informiert uns gerade über folgende Wartungsarbeiten:

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Typ: Wartungsarbeiten

Land: Deutschland

Beginn Datum - Zeit: 12.09.2026 14:00 Uhr

Ende Datum - Zeit: 12.09.2026 23:59 Uhr

Verfahren: ATLAS Einfuhr*, EAS, Versand (NCTS), Ausfuhr (AES)**, IMPOST, WKS

Masterticket: INC000007452899

Dienststellen: alle

* Die Nachrichteneinarbeitungen in Bezug auf Ergänzende Zollanmeldungen (Freier Verkehr und Aktive Veredelung - Nachrichtengruppen ZSG, ZSZ, AEZ), sowie Zolllageranmeldungen (Nachrichtengruppen LAE, LBA, LEZ, LUE, LVA, LVE, LVV, LBE, LUZ) werden bereits ca. 3h vor Beginn der Wartungsarbeiten deaktiviert. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten für diese Nachrichtengruppen zu rechnen.

** Bitte beachten Sie, dass die Bearbeitung von besonders großen Teilnehmernachrichten (viele Positionen, viele Unterlagen, viele Packstücke, viele Beendigungsanteile etc.) bereits 1h vor Beginn der Wartungsarbeiten deaktiviert wird. Somit ist mit längeren Wartezeiten bei den Antwortnachrichten zu rechnen.

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Mit freundlichen Grüßen

Ihr Service & Support-Team der AEB
Sep 2, 14:39 CEST

Sep 12, 2026

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Unable to login to AEB error
Resolved - This incident has been resolved.
Sep 9, 13:34 CEST
Update - We are continuing to monitor for any further issues.
Sep 9, 13:31 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 13:13 CEST
Identified - The issue where customers are being unable to log into engines is being fixed, you start to be able to see services returning over the next few minutes.
Sep 9, 11:23 CEST
Investigating - We are currently experiencing issues where customers are unable to log into AEB engines, we are currently investigating this with highest priority and will update this page when we have further developments
Sep 9, 10:18 CEST

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Interruption of ICI and Carrier Connect services
Resolved - The 500 internal server error issues have been resolved. Services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
Sep 7, 15:01 CEST
Investigating - We are currently investigating disruptions affecting the Customs Management and Carrier Connect services. Our teams are treating this as the highest priority and are working to restore normal service as quickly as possible.

We will provide further updates on this status page as more information becomes available.
Sep 7, 14:43 CEST
Interruption of Mail services caused by Microsoft issue
Resolved - Microsoft resolved the Exchange Online issue over the weekend. Deferred emails are now being processed and delivered normally.
Sep 7, 08:31 CEST
Update - We are seeing improvement in the issue affecting deferred emails, and impacted customers should begin receiving previously delayed messages.
Microsoft appears to be resolving the underlying issue on a per-tenant basis within Exchange Online. As a result, recovery timing may vary between customers and is outside of AEB’s direct control.
We are continuing to monitor the situation and are awaiting full confirmation from Microsoft that the issue has been completely resolved.
Sep 4, 16:27 CEST
Monitoring - We have identified an issue caused by Microsoft which is disrupting exchange online and therefore emails sent from AEB to customers, this is being investigated by Microsoft currently and this status page will be updated when we receive further information.
Sep 4, 14:53 CEST

Sep 6, 2026

No incidents reported.

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